What have you done to ensure the safety of your customers due to COVID 19?
The health and safety of our employees and customers are our priority. We have taken the following steps to ensure a safe environment:
-New Hygienic door handles and pulls at our front door and in our restrooms
-Disposable silverware and the continued use of wrapped straws
-Tables and chairs thoroughly sanitized after each seating
-Mandatory employee temperature checks prior to their shift
-Mask required to be worn by employees
-Glove changing implemented every 30 minutes
-Menus provided via a QR code that you will be able to look at on your personal devices instead of touching ours
-Automatic seat covers in our restrooms
-Employee social distancing: one staff member per station
-The option of using a disposable, one-time use, hookah hose. We continue to provide each guest with their own disposable hookah tip
-The continuation of thoroughly cleaning and sanitizing the hookah base after each use
We are requesting that our guest help us provide a safe environment by adhering to the following:
-Do not visit if you are sick or someone you’ve been in contact with is sick
-Wash your hands upon entry at our hand washing station at the front of our sidewalk café
-Wear a mask when you are not seated (i.e. when you walk in, when you are walking to the bathroom, etc.)
-Do not approach the bar or server station. We will come to you
-Do not approach other guest tables
-Please know that because we only have one employee in each station, we are not fully staffed. Therefore, items may take a few minutes longer than normal. Please be patient and know that we are working hard
I love Hookah but I’m 18 can I join in the fun?
While we would love to welcome you to Harlem Hookah we are a 21+ over establishment. All patrons are required to show ID at the door.
Can I smoke cigarettes, cigars, e-cigarettes or vape at Harlem Hookah?
No. Only Hookah here! Thank you.
Speaking of bathrooms- I love yours!
Thanks! We love them too. The TVs are great. We designed them so that if you are watching a game you don’t have to miss that final touchdown just cause you need to go drain the main vain. But please be mindful, that more often than not, there are others waiting outside who need to visit the bathroom too. So while sitting in the bathroom to watch TV or take a million selfies may seem cool, it isn’t when you are on the other side of that door. Do your business, wash your hands, snap a quick selfie, and bounce!
I heard that I have to purchase more than one hookah is that true?
1 hookah must be purchased for every 4 people. That means if you have 5 people you have to purchase 2 hookahs. If you have 9 people you have to purchase 3. It does not matter if there are people in your party who don’t smoke hookah. The minimum purchase rules still apply.
When picking up food (or ordering online for pickup) do I need to show ID?
If you are ordering alcoholic beverages, yes. You need to show a state ID, military ID, or passport indicating that you are 21 or over.
I left my license at home but I have my school ID, can I use that?
Damn! We know the feeling. But we have to follow the law so unfortunately we can only accept State Drivers Licenses, State IDs, or passports.
Do we HAVE to tip 18%?
No you can tip 20%! But the minimum is 18% and 18% is automatically applied to each bill. Our employees are working during the pandemic and they deserve to be compensated for that.
Can multiple people come inside of the establishment?
No, only one customer is allowed in at a time. We ask everyone else to wait outside in a single file line, at least 6 feet away from each other.
Are you serving hookah?
Yes, we are serving hookah in our outdoor cafe. We are not serving hookah for take out or delivery.
Can I use your bathroom?
Restrooms are for customers only.
What forms of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover as long as those cards have a chip on them! We can’t accept cards without a chip. We are super sorry. We do happily accept cash! Who doesn’t speak that language?
Can I return my food or beverage?
No, due to current health concerns, we cannot accept send backs.